Return and refund

At Danielle Journeys, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your product, we offer a straightforward return and refund policy. Please review the details below:

1. Return Policy
We accept returns on most products within 7 days from the date of delivery. To be eligible for a return, the following conditions must be met:

• The product must be in its original condition, unused, and with all packaging intact.
• The product must not be marked as non-returnable.
• The return request must be made within 7 days of receiving the product. After this period, we unfortunately cannot offer a return.

2. How to Return an Item
If you wish to return an item, please follow these steps:

1. Contact our customer support team via email at Email within 7 days of receiving your order. Include your order number and the reason for the return.
2. Our team will guide you through the return process and provide you with return instructions.
3. Pack the item securely in its original packaging and send it to the return address provided by our customer support team.

3. Refund Policy
Once we receive the returned item, we will inspect it to ensure it meets our return conditions. If approved, we will issue a refund via cash.

• For cash-on-delivery orders, we will arrange a refund via a bank transfer or any other suitable method as per our discretion.
• Refunds will be processed within 7-10 business days of receiving the returned item.
• The cost of return shipping may be deducted from the refund amount unless the item is defective or damaged upon arrival.

4. Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us immediately within 7 days of receiving the product. We will arrange for a replacement or issue a full refund, including shipping costs, at no additional charge to you.

5. Non-returnable Items
Some items cannot be returned or refunded, including:

• Personalized products.
• Perishable items (if applicable).
• Opened or used products that cannot be resold.

6. Exchange Policy
We do not offer direct exchanges. If you would like to exchange an item, you will need to return the original product and place a new order for the desired item.

7. Shipping Costs
If the return is due to our error (damaged or incorrect item), we will cover the return shipping costs. Otherwise, the customer is responsible for the return shipping charges.

8. Contact Us
If you have any questions or concerns about our Return and Refund Policy, please don’t hesitate to reach out to us: [email protected]